Refund & Cancellation Policy
Effective: July 20, 2026
Summary: Cancel anytime during your 14-day trial and you pay nothing. After the trial, subscriptions are non-refundable but you can cancel to stop future charges.
14-Day Free Trial
All new LeadWiseSystem accounts start with a 14-day free trial. A valid credit or debit card is required to start your trial, but you will not be charged during the trial period.
If you cancel before your trial ends, your card will not be charged. You can cancel from Settings inside the app at any time.
After Your Trial
When your 14-day trial ends, your card will be automatically charged for the plan you selected at signup (Solo, Starter, or Pro). This charge covers your first billing period (monthly or annual, depending on your selection).
Cancellation
You can cancel your subscription at any time from Settings inside the app. When you cancel:
- Your subscription remains active until the end of your current billing period
- You will not be charged again after cancellation
- Your data remains accessible until the billing period ends
- After your billing period ends, your account will be limited (read-only access)
Refunds
During trial: No charge occurs. Cancel before day 14 and you owe nothing.
After trial (monthly plans): We do not issue refunds for partial months. You retain access through the end of your billing period after cancellation.
After trial (annual plans): We do not issue pro-rated refunds for annual subscriptions. You retain access through the end of your annual billing period after cancellation.
Exceptions: If you were charged in error due to a technical issue on our end, contact us and we will issue a full refund within 5 business days.
How to Cancel
- Log in to app.leadwisesystem.com
- Go to Settings
- Click Cancel Subscription
- Confirm cancellation
Cancellation takes effect immediately. No emails, no phone calls, no hoops.
Disputes
If you believe you were charged incorrectly, contact us at support@leadwisesystem.com before filing a dispute with your bank. We respond within 1 business day and can resolve most billing issues immediately.
Filing a chargeback without contacting us first may result in account termination regardless of the dispute outcome.
Contact
For billing questions or refund requests: support@leadwisesystem.com
We respond within 1 business day.